Frequently Asked Questions
At Desir Intense, we believe that ordering lingerie should feel confident, discreet, and completely worry-free. Below you'll find every answer you need — from placing your order to shipping, sizing, and our return policy.
1. Order & Payment
How do I place an order?
Choose your item, select your size using our size guide, add it to your cart, then complete secure checkout. You'll receive a confirmation email as soon as your order is validated.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay, for fast and 100% secure payment.
Can I change or cancel my order?
Yes, as long as your order hasn't shipped yet. Contact us as soon as possible at contact@desirintense.org with your order number.
2. Shipping
What are the delivery times?
Your order is prepared within 1 to 2 business days, then shipped within 6 to 10 business days depending on your delivery zone.
Is shipping free?
Yes, shipping is free from €49 of purchase.
Do you ship to my country?
We ship to mainland France, across Europe, and internationally.
Is the packaging discreet?
Absolutely. Every parcel is shipped in plain, neutral packaging with no mention of the contents or brand name on the outside. Your privacy is our priority.
Can I track my order?
Yes, a tracking link is emailed to you as soon as your parcel ships.
3. Returns & Refunds
How long do I have to return an item?
You have 14 calendar days from the date you receive your order to return an item.
What are the conditions for a return?
For hygiene reasons, the item must be unworn, with its original tags and hygiene seal intact. Any item with a broken hygiene seal cannot be accepted or refunded.
How do I start a return?
Please contact us first at contact@desirintense.org before sending anything back. We'll guide you through the process.
Who pays for return shipping?
Return shipping is the customer's responsibility, except in the case of our error (defective or incorrect item).
How long until I'm refunded?
Your refund is processed within a maximum of 14 days after we receive and inspect the returned item.
What if my item arrives defective or damaged?
Let us know within 48 hours with photos, at contact@desirintense.org. We'll find a solution quickly.
4. Products & Sizing
How do I choose my size?
A detailed size guide is available on every product page to help you find the fit that suits you best.
Can I get sizing advice?
Of course — our team is happy to advise you by email at contact@desirintense.org.
What's the quality of your products like?
We carefully select our fabrics and cuts to offer pieces that are sensual, comfortable, and made to last.
What's the largest size you offer?
Our collections go up to XXL, and beyond for select styles, so every woman can feel beautiful and confident.
5. Customer Service
How can I reach you?
Our customer service team is available by email only, at contact@desirintense.org.
How quickly will you respond?
We reply within 24 to 48 business hours.
Didn't find your answer? Our team is here for you at contact@desirintense.org.